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Before opening a request, follow Troubleshooting and reproduce with debug mode only if support asked you to enable it.

Include

• SDK package version: 1.0.0.
• Platform, OS version, host runtime, and architecture.
• Wrapper package and native artifact filenames.
• Native ABI version where applicable.
• Application lifecycle order: create, connect, connected/disconnected, revoke, close.
• Consent result status without a receipt or callback URL.
• Structured error code, retryable flag, and disconnect reason.
• Whether the connected callback ever fired.
• Background-mode setting and relevant OS permission state.
• Minimal reproduction steps and expected versus actual behavior.

Never include

• Full application API key.
• Consent receipt or consent-window URL containing its parameters.
• Runtime token or internal service response.
• Private signing key or package-registry credential.
• User personal data, application content, or production traffic captures.

Suggested template

SDK version: 1.0.0
Platform/runtime:
OS/architecture:
Wrapper artifact:
Native artifact/ABI:
Consent status:
Lifecycle order:
Connected event observed: yes/no
Disconnect reason:
Error code/retryable:
Background mode:
Reproduction steps:
Expected behavior:
Actual behavior:

Security reports

Mark the request as a security issue and describe affected surface, reproduction steps, and impact without probing production systems or attaching customer data.

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